Please take a moment to review Your Baby Can Read!'s Shipping and Returns policies and procedures, as outlined below.
Where We Ship
Your Baby Can Read currently ships to Australia and New Zealand. Goods shipped outside Australia may be subject to Duties and Taxes by the destination country. If imposed these charges are payable by the receiver.
We use a receipted Australia Post Service. This service requires a signature on delivery. If there is no one available to accept the parcel at the address provided a card should be left in the mailbox and the item will be left at the local post office or Deliver Centre where it will be available for collection by the addressee.
During checkout you will be presented with an estimate of the time it will take for your order to be delivered for any available delivery services. This is an Estimate Only. If you select to have your order sent by Express Post we will make every effort to process and send your order within 1 business day. According to the Australia Post website Express delivery provides a "guarantee of next business day delivery within the Express Post network." Regardless of this Australia Post guarantee and regardless of the delivery service chosen, we DO NOT guarantee and WILL NOT take any responsibilty for your order not being delivered with any specific time frame unless it is a direct result of our failure.
How Rates Are Calculated
The methods used to calculate shipping charges change from time to time. We do however try to ensure that the cost that is charged to the customer is reasonably close to the actual cost of shipping the order. Sometimes the costs are slightly under and sometimes they are slightly over the real cost of postage. Please keep in mind that we use a receipted trackable service and this is more expensive then the regular Australia Post service.
Shipping When Items Have Different Availability
If the whole of your order is not in stock you will be contacted and advised. Your order will subsequently be held until it can be shipped complete unless you nominate to pay any additional shipping costs. . If there is likely to be extended delays in shipping your order we may elect to ship the order in 2 parts at our own expense.
If an item is returned to us as undelivered (not accepted, not collected, address unknown, etc) we are still required to pay for the initial unsuccessful delivery. We may also be charged return shipping and a restocking fee by our warehouse. As cost incurred to fulfill the order will be passed on to the customer. This may included return shipping, restocking,
- Orders may be cancelled if we are advised prior to the order being dispatched.
- In the event that the order was paid for by Credit Card the amount refunded will be equal to the initial order total minus 3%
What Items Can Be Returned?
Only faulty or incorrectly supplied items may be returned. All returns are accepted on an exchange ONLY basis. No refunds will be issued.
Will Shipping Charges Be Refunded?
The shipping and handling costs that were charged when you placed your order are not refundable. If returning an item, you must do so at your own expense.
If a returned item is defective, Your Baby Can Read! will bear the shipping charges to send out a replacement. However, if you ordered the wrong item, or have simply had a change of heart and wish to exchange an item for something else, additional shipping charges as described in our Shipping section will apply.
Where orders are marked 'Return to Sender', 'unclaimed', 'insufficient or incorrect address information', or refused and returned without sufficient postage, Your Baby Can Read must pay the return postage before the Post Office will release the package to us. In that event, you will be responsible for the return charge levied to Your Baby Can Read as well as any redelivery costs. If the order is subsequently cancelled any Postage and Processing fees will be deducted from the refund.
Where Should I Send My Return?
Please write your reason for return on the back of the packing slip which accompanied your order (or a copy of it) and send it, together with the merchandise being returned, to:
Your Baby Can Read
PO Box 727
Bankstown, NSW, 1885,
If you no longer have your packing slip, please write your name and order number on a separate piece of paper and include it, and the reasons for the return, in your package.
Your Baby Can Read is not responsible for lost or damaged returns. We therefore recommend that you pack the item well and return your merchandise by insured service.
Last Updated ( Friday, 10 December 2010 23:38 )